The U.S. Pharmacopeial Convention (USP) Associate Communications Systems Engineer in Hyderabad, India
Who is USP?
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
Brief Job Overview
The summary should be a brief, high level description of the job responsibilities. Include 3-5 sentences that give an overview of the position. It is not an all-inclusive description.
Communication System Engineer holding hands-on experience with main responsibilities of all the administrative tasks which includes configuration, monitoring and troubleshooting all the Audio and Video devices. Maintains the audio-video equipment in meeting rooms & training rooms, device registrations with Unified call managers, and new project implementations to meet USP’s service level agreements and AV availability for critical events and meetings. This position requires the candidate to possess great communication skills to interact with stakeholders across various levels and teams.
How will YOU create impact here at USP?
The position's purpose should provide a high-level overview of why the position exists and briefly identify the most critical priorities of the position. This is an opportunity to highlight any features or duties of the role related explicitly to the Diversity, Equity, Inclusion & Belonging work of the Department.
40 % - Maintain com missioned AV/communication technology across all USP India Sites via trouble tickets, incidents etc.
25 % - Manage and Coordinate with stakeholders for internal and external events
20 % - Provide technical consultancy for AV and communications tech and implement selected technology solutions.
15 % - Reporting and data-oriented analysis for future AV/Comms. technology decision making
Assist and provide support in Configuring and installation/replace of new/old AV equipment’s during new project requirements (MAC – Move, Add and Configure)
Providing support in connecting WebEx and MSTeams calls in meeting rooms to the users when required.
Ensure technical resources are properly aligned to all these events.
Educate & Assist users about the IT & AV equipment before the events/sessions start, Initiate sessions, as per user requirement.
Troubleshoot the issues related to AV equipment on time without hampering the
Address AV/IT issues during the sessions, if any, Addressing touch panel programs issues if any
Administer and troubleshoot issues and modifications with AV devices like controllers, decoders, audio dsp’s etc.
Troubleshooting and resolving the AV connectivity and technical issues.
Raising the trouble ticket with AMC vendor or Cisco for troubleshooting the technical issues to replace a faulty device under active AMC as per the contracted support.
Co-ordinate with AMC vendor for the quarterly maintenance at all India sites.
Verifying and upgrading to the latest firmware updates with the help from the OEM’s
Managing and taking associated backups of AV devices at multiple USP locations
Prepare the meeting rooms ready with VTC for Staff connects or other meetings and ensure smooth operations.
Managing and Maintaining Asset inventory and Labeling of Audio & Video equipment’s.
Provide support and coordinate with US teams for collaboration, testing and troubleshooting.
Provide support with AV equipment and internet issues at different USP India locations, if required need to travel to the site
Verify, Maintain, and supervise, cabling hygiene with proper dressing and labelling.
Who USP is Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Bachelors / Master’s Degree in a computer science.
Certifications in CEA, CTS is desirable.
Minimum of 5 years of relevant experience in managing corporate Video Conference and AV systems etc. (Cisco technology preferred).
Hands on Experience in Video Conferencing, Audio and Visual
Additional Desired Preferences
Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.
Knowledge on Cisco Webex kit, Kit Plus, desk board, room bar VTC devices
Hands on experience with QSC, Creston, Kramer controller and audio DSP devices
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.
COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):
As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Job Category Information Technology
Job Type Full-Time