The U.S. Pharmacopeial Convention (USP) Data Engineer - Analytic Platforms in Hyderabad, India
This is a non-supervisory individual contributor position with operational responsibilities for the analytic data stewardship of key Customer Insights technology platforms (Salesforce, Pardot, Alteryx, Validity, Tableau). Key responsibilities include the scheduling of analytics workflows & data cleansing scenarios as well as user rights/role/access maintenance. The position has a significant overall impact in the functional operations maintenance to support a diverse USP user-base. The position required strong technical and communication interaction with the USP Customer Insights stakeholders (IT, SCD, Marketing & Technical Service, Donations, Verifications & Custom Service).
Roles and Responsibilities
Manage all Customer Insights analytic platforms (Salesforce, Alteryx, Tableau, Validity) data analytic scheduling requests and escalate resolution to technical challenges and business support issues.
Perform system audits and data clean-up to keep the Salesforce org & Tableau reporting running efficiently using Alteryx & Validity’s DemandTools suite.
Partner with SCD, Marketing & CS teams to promote best practices and improve processes.
Serve as system data expert by ensuring data integrity, quality, mapping, and analysis efforts to maximize the organization's ability to make appropriate business decisions
Create data driven reports, workflows, scenarios and dashboards for key stakeholders.
Define metadata and source data libraries from business perspective.
Configuration of new and existing analytic platform features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Lightning Pages, Managed Packages.
Manage new analytic user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users across multiple platform divisions.
Bachelor’s degree required. Four years of experience in data stewardship role will be considered in lieu of a degree.
Salesforce Advanced User experience required.
Pharma data familiarity (products, manufacturers, distributors, supply chain).
Pardot Certifications preferred.
Alteryx certifications preferred.
Validity DemandTools experience preferred.
The ability to influence without direct authority.
Results driven with demonstrated successful outcomes.
Ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communications skills.
The U.S. Pharmacopeial Convention (USP) is a scientific non-profit organization that sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed and consumed worldwide. USP’s drug standards are enforceable in the United States by the Food and Drug Administration, and these standards are used in more than 140 countries.
USP promotes Diversity & Inclusion at Workplace and encourages Equal Employment Opportunity and Affirmative Action
Job Category Information Technology
Job Type Full-Time