The U.S. Pharmacopeial Convention (USP) Senior Director, Regional Program Operations (Regional General Manager) South Asia in Hyderabad, India
Summary of the Position
This is a supervisory leadership position that will lead the development and execution of strategies to advance public health through USP quality standards and allied products and services with the objective to enhance the quality of medicines, dietary supplements, and foods. This role is directly responsible for leading externally facing functions for USP in the South Asia region including customer engagement, customer service, external affairs including public policy and regulatory affairs, government & stakeholder relations, scientific affairs as well as education programs, verification programs, monograph donations, market research and insights, data analytics and other relevant activities.
The incumbent will establish strong and collaborative relationships with senior industry leaders and leading public officials and stakeholders in South Asia and represent the organization at high-level events. The incumbent will be responsible for market situation and analysis, new products/service introduction & launches, for the successful implementation of USP programs and new business development and will lead USP’s growth effort in the region by applying an in-depth understanding of the market, public health priorities, and strategic acumen.
Roles and Responsibilities
Lead and manage USP South Asia’s Marketing, External Affairs, Scientific Affairs as well as Strategy & Insights units, aligned with USP corporate culture, mission, and public health programs in the region.
Matrix Management: Ensure that regionally based department staff collaborates closely with counterparts from across the USP global organization.
Talent and Leadership Development: Ensure talent recruitment, development, and retention as well the establishment of a leadership pipeline in the department
Strategy and Marketing :
Lead the development and execution of regional strategy, plans and programs, both short- and long-range to support business goals and the objectives of the organization by working closely with the USP global organization.
Identify and execute local growth plans in priority countries within the region, in partnership with the USP Global Organization.
Develop and hold a sophisticated understanding of the region to establish strategies for the priority countries.
Oversee the Strategy and Insights team (Includes Market Research and Data Analytics teams) who support global projects from India.
Customer Engagement (CE):
Drive visibility and engagement by representing USP in various industry forums and outreach, including CEO/CXO level executives in the industry, and continue to strengthen USP’s brand awareness
Lead locally based Customer Engagement (CE) staff by supporting and reviewing the implementation of regional CE goals. Develop capability among second-level leadership. Oversee the channel partners/distributors strategy and their performance in the region for ensuring new business development and sustaining existing business
Develop a keen understanding of customer needs, identify opportunities for USP to address those needs, and further the USP Mission. Work closely with the USP global organization to convert customer need and USP opportunities to programs where feasible
Promote all USP products, services, and programs at trade events, conference using the appropriate media, collateral, and promotional tools
Oversee, guide, and develop the capabilities of Customer Service Staff and ensure they are able to provide superior levels of support to all stakeholders.
Lead the USP Education initiatives in South Asia including the development of a long-term strategy and execution for scaling up capacity-building support to the manufacturers to enable them to achieve excellence in quality.
Lead the staffing business development efforts for the success of education initiatives. Work closely with the USP India Site leadership team to develop faculty and programs suited for industry
Develop self-sustaining business models for the delivery of USP training programs to meet the capability needs of the industry. Seek and implement collaborations where suitable to deliver outcomes
- Lead the team to coordinate monograph acquisition activities from customers, starting with identifying potential sponsor organizations, approach established contacts, obtaining a donation, and maintaining communication and relationship on an ongoing basis with donor organizations.
International Government and Regulatory Affairs/Stakeholder Engagement (IGRA/SE):
Develop and maintain strategic collaborative relationships with stakeholders in the public sector and industry to advance public health objectives that align with USP’s capabilities and strategic plan in the region
Lead locally based IGRA/SE staff and be accountable to build and execute public policy, stakeholder relations, and advocacy plan to advance USP's mission and strategic goals in South Asia.
Develop and implement a communications strategy for the region in close collaboration with the global organization
Manage and advance the execution of MOUs with stakeholders. Develop and maintain long-lasting favorable relationships with related parties. Maintain contacts with office bearers & other key personnel of Stakeholder Organizations
Lead and oversee the Scientific Affairs function responsible for protecting and growing USP’s scientific reputation, influencing to support market growth, and development and increased utilization of USP standards in the region and globally
Ensure that the staff in the function effectively explain the science behind USP’s monographs, general chapters, and reference materials to both scientific and non-scientific USP stakeholders and customer including the biopharmaceutical industries, regulators, academics, and USP staff
Establishing and maintaining relationships with key scientific thought leaders in biopharmaceutical research, manufacturing, regulatory communities particularly in the area of next-generation therapeutics
Conduct training programs and represent USP in science forums
Channeling USP’s technical thought leadership in biopharmaceutical quality standards and growing USP’s influence in the South Asia region science community including drafting technical white papers, presenting at technical conferences, and formation of advisory boards
Collecting and disseminating insights on scientific and technical trends in biopharmaceutical research, quality control, manufacturing, and regulations in South Asia
GlobalHealth and Manufacturing Services (GHMS):
- Work collaboratively with GHMS division to support their efforts to fundraising in the region. Support execution of programs in the region, as needed, post raising funds.
Education: MBA or Master’s from Tier 1 / Tier 2, Management Schools, Masters in Sciences, pharmaceuticals preferred, excellent communication skills.
Experience: 15 years to 20 years.
Travel: The role involves 30% - 40% travel
Knowledge, Skills, and Abilities:
Must possess an understanding and knowledge of strategy, marketing, external relationship building, and business development. Ability to represent the organization at the highest levels of government or industry, in the region. Need to possess strong leadership, people management, and interpersonal skills. Should be able to interact with government representatives, pharmaceutical industry representatives, and channel partners. Operates collaboratively at all levels of the organization in a highly technical environment. Strong analytical skills and ability to work on basic processes as well as strategic initiatives required.
Director, Strategic Customer Development, South Asia
Associate Director, International Government, and Regulatory Affairs.
Sr Scientific Affairs Manager
Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
government & stakeholder relations
8 years: customer engagement
15 years: external affairs
15 years: public health
15 years: Strategic Marketing
Job Category Ext. Affairs, Regulatory, & Communications
Job Type Full-Time