The U.S. Pharmacopeial Convention (USP) Senior Manager, Network & Data Center Operations in Hyderabad, India
Who is USP?
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
Brief Job Overview
The Sr. Manager – Network and Datacenter Operations is hands-on role with deep knowledge and understanding of networking and datacenter technology. Successful candidate will plan, establish, and manage information technology (IT) projects and operations serving as a liaison between the business and technical teams. This role will be responsible for the management of network and server infrastructure, planning & execution of technology enhancement across IT network & datacenter, managing Service Management processes, implementing secure technology solutions and the execution of technology-related tasks and initiatives end to end. In addition, this role shall have a responsibility to manage established service delivery framework across IT infrastructure functions including vendor performance management. This is a high visibility role with regular interactions with key stakeholders across hierarchy.
How will YOU create impact here at USP?
40 % - Maintain & Manage existing IT infrastructure and processes.
25 % - Service Delivery, Reporting, Project status updates, and Insight presentation
15 % - Vendor Management & Contracts management
10 % - IT enhancement discovery, Automation initiatives, business case preparation and documentation.
10% - Vendor Management, Internal Stakeholder management
Maintains existing IT environment ensuring high level of availability and reliability.
Ideates, plans, implements and manages initiatives for upgrading IT infrastructure in alignment with dynamic business and technology requirements.
Provide strategic guidance to the organization, track interesting trends on emerging network & server technologies relevant to the organization and take advantage of such technology trends to develop a future ready technology stack.
Manages assigned IT initiatives ensuring adherence to budget, schedule, and scope of initiative.
Introduces industry best practices; implements global processes within India operations and facilitates structured operations management approach to managing IT infrastructure.
Coordinates and collaborates with stakeholders across business functions, IT teams, external vendors and third parties.
Enables exchange of ideas, facilitate collaborative conversations, identify key dependencies, and drives consensus within stakeholders.
Identifies, documents, and proactively communicates risks, issues, dependencies with appropriate sense of urgency.
Demonstrates leadership skills in driving a common objective while dealing with stakeholders with differing views, objectives, and approaches.
Helps develop and implement metrics-oriented service delivery framework where applicable for delivery functions across teams.
Sets and tracks operational metrics in accordance with agreed SLAs and timelines; develops comprehensive roadmap for continuous improvement.
Develops data-oriented performance measurements to manager effective service delivery.
Collects, analyzes, and summarizes information and trends as needed to prepare operational status reports.
Work closely with business to understand their work requirements, proactively identify pain areas, brainstorm ideas, and drive strong working relationships.
Analyses business requirements and develops workflows to deliver outcomes aligned to business objectives.
Work with stakeholders to identify opportunities to implement technology solutions; undertake business case studies and present business benefits.
Work with Internal IT teams to work on continuous improvement projects adding value to business.
Proactively engage, coordinate and manage vendors keeping USP interests at forefront.
Meet financial requirements by submitting information for budgets, and monitoring expenses.
Maintain and track support contracts, product licensing and budgets year on year for network investment.
Represent network team for IT Audits - Internal & External manage the respective documentations.
Who USP is Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Bachelors / master’s degree in a computer science.
Cumulative experience of 12-15 years in IT in IT Infrastructure background across Network and data center management.
Minimum of 7-8 years of relevant experience in independently managing small & medium IT infrastructure teams
Good Experience in IT Service Management
Additional Desired Preferences
Strong communication Skills with ability to interact confidently with stakeholders across hierarchy and geographies.
Proficiency in managing cross functional skills within and outside of IT function.
Problem solving skills; creative solutioning and ideation.
Attention to detail.
Result oriented approach.
2-3 Direct Reports
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.
COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):
As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Job Category Information Technology
Job Type Full-Time