The U.S. Pharmacopeial Convention (USP) Credit & Collections Specialist in Rockville, Maryland
Summary of the Position
The accounts receivable Credit & Collection Specialist is a key role in the Credit & Collections team. Reporting to the AR Credit & Collections Manager, this non-supervisory position is responsible for reviewing and establishing customer credit limits to facilitate timely product delivery while mitigating risk, as well as collection activities on all assigned accounts.
Roles and Responsibilities
Reviews & processes credit applications using web-based tools and conducts financial statement analysis for smaller exposures to determine credit-worthiness of new and existing customers along with communicating credit decisions to customers and staff.
Works with Credit & Collection Manager, Customer Service, and Strategic Customer Development team to identify accounts requiring credit line reviews in line with corporate policies, in addition to analyzing customer credit and payment trends to assess portfolio risk.
Reviews orders that exceed credit terms and works with SCD and Customer Service to facilitate timely order release, adhering to approved department operating policies.
Manages a portfolio of accounts ensuring timely collection of funds due to USP and establish payment schedules for customers that are delinquent.
Perform proactive review on upcoming payments due from customers and clearly document collection notes.
Identify early warning signs of a customer deterioration. Escalate to management and place accounts on hold when appropriate.
Resolve customer inquiries, issues, and disputes.
Generate customer invoices and statements.
Process credit card payments.
Adheres to Global Finance Cultural Statement & Operating Principles at all times.
Performs other related duties as assigned.
Bachelors degree in Business, Accounting, or relevant field or an equivalent combination of education and experience.
3+ years of experience in an accounts receivable role to include involvement with credit reviews, performing collections, working with third party collections agency, in a medium to large organization.
Understanding of Order to Cash processes
ERP experience with mid to large financial applications
Proficiency in Microsoft Office suite (Excel, Word, Outlook, Teams)
Strong financial statement analysis experience
Ability to analyze customer account history, research, and perform reconciliations.
Intermediate Microsoft Excel skills including but not limited to creation and maintenance of pivot tables; use of vlookup and if/then functions
Oracle Financial E-Business Suite experience
Proficiency in using and interpreting agency credit reports (D&B Credit platform)
Knowledge of financing tools (letters of credit and bank guarantees)
Self-starter with ability to handle multiple priorities in a fast paced, team environment
Results driven with demonstrated successful outcomes
Attention to detail and well organized
Ability to influence without direct authority and handle difficult or challenging situations with diplomacy, tact, and professionalism
Ability and desire to work well with diverse employees and customers in a cooperative and professional manner
Excellent written and verbal communications skills
Able to work flexible hours when needed
USP offers an impressive benefits package, including:
Generous paid time off – 15 paid holidays, 10 sick days and 15 vacation days per year to start
An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately
Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles.
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
The following COVID-19 provisions will apply to selected candidate(s) hired:
As a condition of employment with United States Pharmacopeial Convention’s (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Category Accounting & Finance
Job Type Full-Time