U.S. Pharmacopeial Convention Jobs

Job Information

The U.S. Pharmacopeial Convention (USP) Digital Products Marketing Manager in Rockville, Maryland

Description

Summary of the Position

If you want to help pharmaceutical researchers and healthcare providers improve the quality of drugs, and you have experience marketing products to scientific or technical audiences, then the United States Pharmacopeia (USP) wants to talk with you!

We have an immediate opening for a (Senior) Digital Products Marketing Manager in our Digital and Innovation group. This position plays a critical role supporting product owners for all USP’s externally facing digital products, mobile applications, and touchpoints, except for the USP.ORG website. The successful applicant will help drive product development by understanding the needs of pharmaceutical researchers and regulators and making them aware of a growing portfolio of digital products and services developed by USP.

For over 200 years, USP has worked as an independent, scientific nonprofit organization to build trust where it matters most: in the world's medicines, dietary supplements and foods. Through our rigorous science and the public quality standards we set, USP builds trust in the supply of safe, quality medicines. With USP’s unique mix of rigorous scientific research, exceptional world-wide brand recognition, and a rapidly evolving suite of digital products and services, the successful applicant can make a tangible contribution to USP’s mission of protecting patient safety and improving the health of people around the world.

Roles and Responsibilities

  • Create and implement market outreach business and communications plans for new/planned and existing externally facing digital offerings. This includes managing all promotional materials for a new launch or major change/update, creating and updating both content, videos, and graphics, and managing current channels of communication including newsletters, social media, and Customer Advisory Boards.

  • Helps lead the development of future offerings with a combined focus on both the business and public health impact according to the customer needs and USP core strengths.

  • Conducting follow-up after surveys, customer outreach campaigns, and social media campaigns, using appropriate analytics to gauge impact of activities and provide information to product teams about customer feedback and needs.

  • Develops a deep understanding of industry needs and USP product and service offerings.

  • Work closely with the product team to ensure that the new offering is meeting the customers’ expectations.

  • Continually seeks out ways to improve current USP processes and systems to improve the customer experience.

Basic Qualifications

Manager:

  • Bachelor’s degree in Marketing, Communications or a related field, or equivalent relevant experience.

  • At least five (5) years of hands-on experience managing projects related to digital platforms or an equivalent combination of training and experience.

  • At least two (2) years of experience customer outreach engagement.

Senior Manager:

  • Bachelor’s degree in Marketing, Communications or a related field, or equivalent relevant experience.

  • At least eight (8) years of hands-on experience managing projects related to digital platforms or an equivalent combination of training and experience.

  • At least five (5) years of experience in a customer-facing role or customer outreach engagement.

Preferred Qualifications

  • Demonstrated ability to support and execute on design-review life cycle of a digital product.

  • Demonstrated ability to create and execute on marketing campaigns.

  • Demonstrated ability to use of analytics to drive marketing decisions.

  • Demonstrated ability to provide an excellent customer experience through web content, digital touchpoints, and when necessary emails and phone calls.

  • Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.

  • Exceptional written and verbal communications skills.

  • Science (Chemistry, Biology, Engineering, etc.) background a plus

  • Proficiency in a language other than English (e.g. Spanish, French, Russian, or Chinese) is a plus

  • PMP is a plus

  • Experience with user-centered design a plus

  • Ability to thrive in a results-oriented environment with a strong customer service orientation and operate collaboratively at all levels of the organization in a highly technical environment

  • Ability to operate independently where appropriate, yet understands when to escalate issues and how to establish effective working relationships in a team setting

  • MBA in Marketing or Communications a plus

  • Working knowledge of Salesforce

Supervisory Responsibilities

None

Benefits

USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.

The following COVID-19 provisions will apply to selected candidate(s) hired:

As a condition of employment with United States Pharmacopeial Convention’s (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Ext. Affairs, Regulatory, & Communications

Job Type Full-Time

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