The U.S. Pharmacopeial Convention (USP) Program Delivery & Operations Specialist in Rockville, Maryland
The Program Delivery and Operations Specialist is a non-supervisory position that provides program management support in ensuring a consistent management and implementation approach for Global Health donor-funded projects. S/he is an integral member of the Program Delivery team within the Global Health Programs (GHp) Department, and will contribute to development of and/or improvements to project management tools, processes, and systems and coordinate the training and adoption of tools and systems by program staff. S/he will build and maintain strong working relationship with USP business units to support continuous improvement of business processes integral to high quality, efficient and compliant program implementation. The Program Delivery and Operations Specialist also facilitates strong coordination between contract negotiation/execution and project start-up, particularly in the area of procurement and consultant/vendor management. S/he will continue to serve as in integral member of project management teams in tracking project implementation to ensure timely completion of activities and submission of contract deliverables. In addition, the Program Delivery and Operations Specialist, working under the guidance of the Senior Director, Program Delivery, will coordinate country operations across key USP functions, including but not limited to Legal, Global Finance, Security and HR, to enable quick and effective scale-up of GPH operations in new countries.
Roles and Responsibilities
Lead and/or contribute to the development of and/or improvement of project management tools, processes and systems integral to high quality, efficient and consistent implementation, including but not limited to workforce planning/ time allocation tools, reporting and documentation tools.
Support staff training and onboarding on program management systems and tools to ensure consistency and quality of program delivery across GPH projects.
Serve as a key resource for program delivery related tools and systems and troubleshoot systems issues with IT department
Builds and maintains strong working relationships with key USP departments to identify issues and/or opportunities for process and systems improvements in collaboration, and facilitates follow-up for process and systems enhancements.
Contributes to project start-up activities in close coordination with Program Delivery Manager to ensure a smooth transition from contract execution to project start-up; serves as integral member of project management teams in ongoing project implementation through to project/contract close-out.
Manages procurement requests and leads consultant/vendor onboarding and management in consultation with relevant project manager to include liaising with Procurement and Global Finance staff to ensure proper supplier set up and timely invoice payments.
Assumes project management functions (e.g., workplan implementation and deliverable tracking, budget monitoring, coordinating staff/technical resource needs, drafting donor reporting, inputting, tracking M&E data etc.), as requested.
Manages At-Risk tracking and reconciliation in accordance with USP policies and procedures.
Serve as primary backstop with field-based staff and facilitates support from key USP departments to optimize support to GH country offices in close coordination with the Senior Director, Program Delivery
Manages Program Delivery SharePoint site and ensures resources are kept up to date
Ensures good records management, according to USP and donor policies.
Bachelor’s degree in relevant field required or an equivalent combination of training and experience.
Minimum of 3 to 6 years’ experience with program management support and/or implementation of donor-funded programs, including backstopping of country/field operations
Articulate professional able to communicate effectively with Global Health colleagues, field office staff and key external stakeholders
Excellent interpersonal and organizational skills with attention to detail
Strong and demonstrated program/project management skills and effective time management and prioritization skills
Ability to work independently as well as part of a team
Excellent critical thinking and problem-solving skills and ability to implement corrective action, as needed
Excellent verbal and written communication skills and conscious of cultural and political sensitivity
Excellent writing skills, meeting note taking, and reporting skills
Ability to prepare reports and provide clear and succinct information to management in a timely manner.
Awareness of the role of pharmaceutical management in Global Health is beneficial
Advanced computer competence (MS Office programs, MS Project or similar)
Willingness to travel internationally
As a condition of employment with United States Pharmacopeial Convention’s (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Category Technical Programs
Job Type Full-Time