The U.S. Pharmacopeial Convention (USP) Senior IT Business Analyst in Rockville, Maryland
The Senior Business Analyst serves as key team member on Information Technology (IT) Project teams for delivering project requirements; in supporting project teams; and in improving the products/services delivered by IT. They conduct project intake assessments to inform how incoming requests score on organizational factors such as compliance, risk, fiscal year goals, resources, and interdependencies among other requests and systems. They coordinate system outage requests. The Senior Business Analyst is expected to possess a holistic understanding of organizational systems and how they fit together.
Individuals in this role must be able to communicate clearly, listen, mitigate conflicts, collect requirements, and achieve desired results on projects using strong interpersonal and diplomacy skills. They must be able to work across multiple organizational boundaries/levels, including Executive Leaders to deliver excellence in business analysis. The Senior IT Business Analyst helps define the processes and tools used to ensure quality deliverables within the constraints of project scope and dates.
Roles and Responsibilities
Evaluates incoming requests for Information Technology (IT) Projects with Business Relationship Managers (BRMs), requesters, stakeholders, others and presents results to IT cross-functional teams
Works as team member with Project Managers (PMs) to gather and document requirements from business relationship managers (BRMs), stakeholders, subject-matter experts (SMEs) and technical experts
Facilitates business analysis and requirements gathering sessions
Works with project team members to finalize requirements gathering methodologies, example: Waterfall, Agile, hybrid, etc.
Engages with BRMs, technical leads, and/or stakeholders to identify/extract project objectives, goals, and business processes to ensure delivery of requirements within project scope as defined in project charter
Analyzes functional requirements for development readiness and testability in partnership with Technical Lead and Software Quality Assurance Engineer
Understands the integration and data consumption patterns between various systems, current/future state, user stories, process flows to support project team members
Prepares project artifacts including use cases, user stories, workflows, process flows, and other documents as deemed necessary in consultation with PMs and in alignment with project methodology chosen.
Responds to requirement related inquiries, clarification requests, and updates requirements while partnering with PMs
Reviews project deliverables for quality
Coordinates User acceptance testing activities, documents customer feedback, clarifies requirements, creates change requests and creates a requirements backlog.
Participates in requirement change requests and testing as needed
Tracks and maintains requirements backlog for availability into subsequent projects. Ensures high-level project backlog requirements are documented and available in central repository
Mentors other Business Analysts and Project Managers filling the BA role on current processes, documents, and techniques
Works closely within IT in setting standards for business analysis deliverables, prepares and maintains templates
Coordinates system outages requested by IT teams with stakeholders
Performs other duties as assigned
Bachelor’s degree in Information Technology, Business, relevant field, or equivalent work experience.
At least eight (8) years of progressive experience in IT as Business Analyst, Consulting as Business Analyst, or a similar role
Proven success as a business analyst, with demonstrated ability to deliver requirements as an individual contributor.
Must be proficient in MS Office (Word, PowerPoint, and Excel), Jira. Microsoft Teams and Confluence experience is a plus.
Certified Business Analysis Professional (CBAP) preferred.
Excellent communication skills; expresses technical and business/functional requirements with high level of competency both orally and in writing. Listens attentively and reinforces key concepts. Must be able to follow written and verbal directions from individuals and groups expeditiously.
Demonstrated analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from detailed information to a more general understanding
Ability to distinguish solution ideas from requirements with attention to details and accuracy without analysis paralysis.
Defines and organize tasks, responsibilities, and priorities. Takes responsibility for timely completion and is accountable to the team.
Ability to produce quality requirements documents, process maps, use case diagrams, and other key artifacts.
Collaborates with other members of the project team in pursuit of common mission, vision, value, and goals. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others’ contributions and achievements.
Possesses ability to handle multiple projects simultaneously in a dynamic, deadline-oriented environment, and works with team to reach key decisions in a timely manner.
Adoptable to changing needs of the organization and willingness to take-on ad hoc tasks as needed. Ability to excel in a fast-paced environment with a high degree of change and ambiguity.
Experience handling multiple projects simultaneously in a dynamic, deadline-oriented environment with ability to reach decisions in a timely manner.
Experience delivering quality requirements documents, process maps, user stories, use cases/diagrams, and other key artifacts as an individual contributor in a timely manner to meet project deadlines.
USP offers an impressive benefits package, including:
Generous paid time off – 15 paid holidays, 10 sick days and 15 vacation days per year to start
An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately
Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles.
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
The following COVID-19 provisions will apply to selected candidate(s) hired:
As a condition of employment with United States Pharmacopeial Convention’s (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Category Information Technology
Job Type Full-Time