The U.S. Pharmacopeial Convention (USP) Senior Market Development Manager, Dietary Supplement Verification Program in Rockville, Maryland
Who is USP?
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
Brief Job Overview
This is a remote position but does require up to 70% travel, mostly domestic but could be international as well. The new hire must live within one of the following states: MD, DC, VA, PA, WV, NC, IL, KS, FL, CA, or MI.
Reporting to the Director, Non-Pharmaceutical Industry Programs, this is an individual contributor position responsible for executing on a comprehensive business plan that will focus on business development activities for the Dietary Supplement Verification Program (DSVP). The Senior Market Development Manager will be required to develop an understanding of relevant USP business requirements, understanding the customer needs and market dynamics, and working collaboratively with the verification team, marketing, as well as external stakeholders. In addition, the Senior Manager will be responsible for leading cross-functional teams related to new product/service offerings and driving the creation and execution of strategic plans.
How will YOU create impact here at USP?
You will be truly passionate about being the face of DSVP to USP customers, industry professionals, journalists, and other stakeholders. You will drive transformational customer outcomes around sales, professional services, delivering value through customer success, and understanding industry trends. In this role, you will be a key member of the Market Development team driving proactive, cross-functional alignment and collaboration between sales, program operations, and product in service to our USP customers and partners.
Specific responsibilities include:
Track projects, budgets, and forecasting, manages all sales aspects of conferences and trade shows for Verification activities around DSVP.
Understand and develop insights into customer segment needs and market information, translating into tactical plans and executes against those plans.
Develop and drive the goals, objectives, strategies, and tactics that meet established targets for profitable sales growth, market penetration and public health impact.
Develop and maintain comprehensive and accurate information on offerings of key competitors and requirements of regulators and retailers, utilizing the data to modify market development strategies and tactics.
Working with marketing and operations staff, create clear and compelling messages that resonate with the target customer segment in the industry.
Participate in trade associations and professional groups influencing the target markets.
Annually and/or routinely contribute to the P&L forecast for USP products/services in the assigned program(s).
Develop business plans to manage and grow the verification services for DSVP, related and potential future verification programs and manage sales activities, reporting into Salesforce.
Support annual business planning process with internal stakeholders to forecast industry trends and needs to effectively manage the verification service offerings.
Work with cross-functional groups (e.g., marketing communications, market intelligence, science, US and global sales teams) to build alignment and drive results.
Who USP is Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
A Bachelor’s degree in marketing, business, or scientific field is required.
(8) Eight years’ experience, with a minimum of 3 years concentrated in market development experience and 2+ years in verification or laboratory services sales in the Dietary Supplements industry.
Additional Desired Preferences
Combined education in Pharma or nutrition science and business highly desired. MBA is helpful.
Proficiency with Microsoft Office, relational databases, data structure, data query, analysis and reporting.
Possess a technical understanding of the assigned product area and how customers use the products; can articulate customer needs.
Existing relationships with decision makers in the Dietary Supplements industry preferred, including manufacturers, trade associations and/or retailers.
Ability to gain customer confidence and establish new relationships. Strong empathy for customers.
Understanding of Salesforce or other CRM systems.
Global mindset and ability to travel up to 70%, mostly domestically but possibly internationally.
Ability to listen and gather customer/stakeholder insights and respond with creative solutions.
Strong project management, communication, and leadership skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong communication skills (both verbal and written).
Team player who is self-motivated with strong interpersonal skills and works well in a collaborative entrepreneurial environment.
Demonstrated proficiency in translating marketing strategy to tactical plan development coupled with pull- through.
Bias to action and results driven with examples of successful outcomes.
Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.
COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):
As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Category Sales & Marketing
Job Type Full-Time