The U.S. Pharmacopeial Convention (USP) Knowledge Management Coordinator in Serilingampally Mandal, Ranga Reddy District, India
The incumbent will be responsible for a wide variety of activities related to identifying, packaging, and disseminating key information to advance technical practice and provide practitioners with the tools they need to conduct better development work. Specifically, the KM Specialist will support learning events, conduct research, produce resources, and facilitate ongoing content development and engagement. This role will support USP’s mission by strengthening the transfer of valuable knowledge among staff, to bolster our standard-setting processes and stakeholder engagement.
Roles and Responsibilities
Assist with design and implementation of effective learning activities – in collaboration with other team members, work with clients to scope and implement appropriate and effective knowledge capture and sharing activities
Assist with knowledge sharing events – contribute to the successful execution of events including monthly seminars/webinars, workshops, conferences, and peer learning sessions
Identify and curate SharePoint content – in collaboration with technical experts, manage and implement project-wide content strategies to ensure that the right knowledge is getting to the right people at the right time (and in the right way)
Manage SharePoint site for community engagement – Respond to SharePoint site members in a timely manner and engage them in meaningful knowledge exchange
Document and share learning – ensure requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented
Engage partners and learning champions – work with program managers, project partners, and learning champions to expand various online/in-person learning activities including engaging the growing member base on project websites, collaborating with external partners, and contributing content
Work collaboratively with peers – work within the Knowledge Management team and closely with other teams including communications, IT, web development, training, and assessing and learning to ensure alignment and cohesion
pmFoster relationships and sense of community – Share creative, efficient, and effective ways to engage audiences and facilitate sharing and collaboration
Work with Knowledge Champions – assist with culture changes, driving open, collaborative environment to create a more holistic view of working cross-functionally to advance organization objectives
Organize and track deliverables across multiple work functions
Coordinate focus groups and/or surveys for releases
Assist with coordinating overall change program and implementation of change management activities
Develop clear change strategies for change
Provide clear communication to all key stakeholders on change-related issues
*Other duties/responsibilities as assigned
Bachelor’s Degree required; Science background not necessary
Experience curating and managing community engagement websites
5 years project coordinator experience
Experience engaging peers and learning champions
Must have the ability to support knowledge implementation and support knowledge management policies, practices, and projects
Excellent oral and written communications skills, organizational, time management, and interpersonal skills
Ability to research, organize, and maintain clear, concise artifacts/documents
Knowledge of MS suite
Able to work flexible hours when needed to meet Global needs (11am-8pm)
The ability to influence without direct authority.
Results driven with demonstrated successful outcomes.
Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
Ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communications skills.
Knowledge of SharePoint, creating and managing community of practice, etc.
5 years’ experience organizing knowledge sharing events
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Note: As a condition of employment with United States Pharmacopeia- India Private Limited’s(USP), duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after November 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved.
Job Category Contingent Staff
Job Type Full-Time