U.S. Pharmacopeial Convention Jobs

Job Information

The U.S. Pharmacopeial Convention (USP) Senior Customer Service Associate in Serilingampally Mandal, Ranga Reddy District, India


Summary of the Position

The Sr. Customer Service Associate performs administrative and office support activities for the Customer Service (CS) Department. The Sr. Customer Service Associate responds to customer inquiries via case, phone, and efax, as assigned by Customer Service Management. Candidate performs all compliance related screening tasks and associated projects to prevent shipping items to denied parties and releases eligible orders. The candidate is also responsible for sending all shipping related documents to customers globally. In addition to the above responsibilities, the incumbent may be responsible for receiving and processing USP’s global customer quotes and queries.

Roles and Responsibilities

  • Verifies compliance with established business rules

  • Responsible for the release of all customer screening holds after verifying the company and contact details in compliance with U.S. Economic Sanctions, Trade and Export regulations as defined by the S Department of State, the Bureau of Industry and Security, and the U.S. Commerce Department

  • Performs data entry tasks - Salesforce case classification/Triaging on a daily basis

  • Completes special projects and other related assignments as required

  • Answers daily customer correspondence via telephone, cases, and efax from international and domestic Provides order assistance and product information, if required.

  • Assists customers daily with query processing while capturing pertinent information within the case in Salesforce, if required.

  • Meet daily targets of cases in Salesforce after Einstein becomes effective.

  • Email Airway Bills, Invoices and Packing Slips to USP global customers daily

  • Alert CS Management immediately in regards to any issues that may affect daily normal operations

Basic Qualifications

  • Graduate with a minimum of 3 years’ experience as an office or administrative assistant, or related experience.

Preferred Qualifications

  • Able to work flexible hours when needed. In addition to normal business hours of 06:00 a.m. to 02:30 p.m. IST Monday through Friday and every Saturday morning for about 15-30 minutes.

Supervisory Responsibilities



USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.

About USP

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Job Category Customer Service

Job Type Full-Time