Job Information
The U.S. Pharmacopeial Convention (USP) Sr. Knowledge Management Specialist (Contract) in Serilingampally Mandal, Ranga Reddy District, India
Description
Who is USP?
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
Brief Job Overview
This is a hands-on non-supervisory position responsible for assisting with the implementation and promotion of KM practices throughout the organization. By utilizing traditional and digital learning approaches, the Specialist will assist with the development of innovative, creative, and effective ways to strategically capture and share technical knowledge, leverage good practices, and improve effectiveness of development programs throughout the organization. The incumbent will be responsible for a wide variety of activities related to identifying, packaging, and disseminating key information to advance technical practice and provide practitioners with the tools they need to conduct better development work. Specifically, the Sr.KM Specialist will support learning events, conduct research, produce resources, and facilitate ongoing content development and engagement. This role will support USP’s mission by strengthening the transfer of valuable knowledge among staff, to bolster our standard-setting processes and stakeholder engagement.
How will YOU create impact here at USP?
Assist with design and implementation of effective learning activities – in collaboration with other team members, work with clients to scope and implement appropriate and effective knowledge capture and sharing activities.
Assist with various activities such as identification and evaluation of KM process and utilization of knowledge.
Assist with knowledge sharing events – contribute to the successful execution of events including monthly seminars/webinars, workshops, conferences, and peer learning sessions.
Identify and curate SharePoint content – in collaboration with technical experts, manage and implement project-wide content strategies to ensure that the right knowledge is getting to the right people at the right time (and in the right way)
Manage SharePoint site for community engagement – Respond to SharePoint site members in a timely manner and engage them in meaningful knowledge exchange.
Document and share learning – ensure requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented.
Engage partners and learning champions – work with program managers, project partners, and learning champions to expand various online/in-person learning activities including engaging the growing member base on project websites, collaborating with external partners, and contributing content.
Work collaboratively with peers – work within the Knowledge Management team and closely with other teams including communications, IT, web development, training, and assessing and learning to ensure alignment and cohesion.
Foster relationships and sense of community – Share creative, efficient, and effective ways to engage audiences and facilitate sharing and collaboration.
Work with Knowledge Champions – assist with culture changes, driving open, collaborative environment to create a more holistic view of working cross-functionally to advance organization objectives.
Organize and track deliverables across multiple work functions.
Coordinate focus groups and/or surveys for releases
Assist with coordinating overall change program and implementation of change management activities.
Develop clear change strategies for change.
Provide clear communication to all key stakeholders on change-related issues.
*Other duties/responsibilities as assigned
Who USP is Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Experience Required:
Sr. Knowledge Management Specialist
Bachelor’s Degree required, Science background not necessary.
Experience curating and managing community engagement websites.
6-8 years Knowledge Management and/or Change Management experience.
Strong written and verbal skills.
Experience engaging peers and learning champions.
Must have the ability to support knowledge implementation and support knowledge management policies, practices, and projects.
Excellent oral and written communications skills, organizational, time management, and interpersonal skills
Ability to research, organize, and maintain clear, concise artifacts/documents.
Knowledge of MS suite (Project, Excel, etc.)
Able to work flexible hours when needed to meet Global needs (11am-8pm)
Knowledge Management Specialist
Bachelor’s Degree required; Science background not necessary.
Experience curating and managing community engagement websites.
4-6 years Knowledge Management and/or Change Management experience.
Strong written and verbal skills.
Experience engaging peers and learning champions.
Must have the ability to support knowledge implementation and support knowledge management policies, practices, and projects.
Excellent oral and written communications skills, organizational, time management, and interpersonal skills
Ability to research, organize, and maintain clear, concise artifacts/documents.
Knowledge of MS suite (Project, Excel, etc.)
Able to work flexible hours when needed to meet Global needs (11am-8pm)
Additional Desired Preferences
The ability to influence without direct authority.
Results driven with demonstrated successful outcomes.
Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
Ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communications skills.
Knowledge of SharePoint, creating and managing community of practice, etc.
With minimum relevant experience of 4-6 years organizing knowledge sharing events.
Supervisory Responsibilities
N/A- Non-supervisory Responsibilities
Benefits
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.
COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):
As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life
experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
Job Category Contingent Staff
Job Type Full-Time