U.S. Pharmacopeial Convention Jobs

Job Information

The U.S. Pharmacopeial Convention (USP) Strategic Customer Development Manager, South East Asia in Singapore, Singapore


Roles and Responsibilities

  • Makes on site calls to assigned and unassigned accounts. Responsible for identifying key users, influencers and decision-makers for USP’s products and services.

  • Acquires knowledge on how the customers use USP products and identify areas for potential new business

  • Able to develop and implement account strategies to grow sales and expand relationships with customers

  • Focused on Tier 1 (key accounts) and Tier 2 customers, both direct and working in partnership with authorized distributors in the assigned South East Asia countries.

  • Management of lead follow-up from campaigns/trade shows/events, Open Quotes and abandoned carts to increase territory utilization of USP Products and Services.

  • Collaborates with scientific affairs and marketing to enhance customer support and loyalty

  • Works with various internal and external stakeholders in analyzing data, preparing reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.

  • Develops account specific plans and performance targets. Performs monthly and quarterly financial reviews of overall performance and performance against revenue targets.

  • Maintains and updates account information for all assigned accounts. Updates USP’s Salesforce.com CRM database with customer contacts, profiling information and account plans

  • Participates in User Forums, face-to-face customer visits and USP trade shows to promote USP reference standards and services

  • Perform other related duties as assigned

  • Travel can be up to 50-60% within the region.

Key Competencies

  • Integrity and trust: Never does or coerce others to do anything unethical, immoral, illegal, or anything that goes against a company’s core values

  • Strong account management skills, able to uncover customer needs and sell solutions.

  • Excellent interpersonal, communications, and planning skills required.

  • Ability to convert prospects into customers and build long term relationships

  • Self-motivated, bias towards actions and be results oriented

  • Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.

  • Experience in an analytical laboratory desired.

  • Experience delivering oral presentations to groups of people desired

  • The ability to prioritize and effectively manage time for work-life quality

Basic Qualifications

  • Bachelor's degree in Business or a related science field required.

  • A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries

Preferred Qualifications

  • Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.

  • Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.

Supervisory Responsibilities

  • None

Job Category Sales & Marketing

Job Type Full-Time