U.S. Pharmacopeial Convention Jobs

Job Information

The U.S. Pharmacopeial Convention (USP) Strategic Customer Development Manager in Tokyo, Japan


Roles and Responsibilities:

  • Makes on site calls to assigned and unassigned accounts. Responsible for identifying key people and decision-makers for USP’s products and services.

  • Must be able to develop and implement engagement strategies to grow sales and expand relationships for direct customers and with authorized distributors

  • Convert industry prospects into customers. Create and leverage high-valued relationships to increase USP’s account penetration and the overall value of USP within each account.

  • Works with various internal and external stakeholders in analyzing data, preparing reports on sales trends for USP and competitor products, and make recommendations on business impact and directions.

  • Provides scientific and / or scientific resource experts (i.e. Reference Standard Technical dept, Scientific Liaisons), technical and marketing support to customers and to relevant departments within USP.

  • Identify companies willing to work with USP on new monographs, monograph improvement and bulk material.

  • Develop an overall understanding of USP’s business. Understands the macro and micro factors that influence USP’s overall business to factors relevant to specific users (of USP products and / or services) within manufacturer organizations.

  • Understand the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect our Revenue and Mission.

  • Acquires knowledge on how the customers use USP products and identify areas for potential new business.

  • Develops account specific plans and performance targets. Performs quarterly financial reviews of overall performance and performance against organizational reference standards, publications, and education revenue targets.

  • Identify opportunities to improve the customer experience and work with the appropriate HQ (Rockville) and Regional (APAC office) personnel & relevant departments to implement, monitor and measure impact.

  • Maintains and updates account information for all assigned accounts. Updates USP’s Salesforce.com CRM database with customer contact and profiling information.

  • Participates in User Forums, face-to-face customer visits and USP trade shows to educate customers and to promote USP reference standards, publications, and education products.

  • Perform other related duties as assigned.

Education and Experience:


  • Bachelor's degree in Business or a related science field required.


  • A minimum of 5 years of successful sales and account management experience in the Pharmacuetical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries.

  • Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.

  • Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.

Knowledge, Skills and Abilities:

  • Strong account management skills, able to uncover customer needs and sell solutions.

  • Excellent interpersonal, communications and planning skills required.

  • Ability to convert prospects into customers and build long term relationships

  • Self-motivated, bias towards actions and be results oriented

  • Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.

  • Experience in an analytical laboratory desired.

  • Experience delivering oral presentations to groups of people desired.

Language Skills Required

  • English and Japanese

Supervisory Responsibilities:


Job Category Sales & Marketing

Job Type Full-Time